TheDandelionProject.u’s Satisfaction Guarantee and Refunds

Edited 1/12/2021

 

TheDandelionProject.us’s core values are that the classes and content be responsive, community driven, affordable and accessible. It is critical that all learners have a positive experience with TheDandelionProject.us. All content and classes on TheDandelionProject.us are subject to our Satisfaction Guarantee and Refund policy.

Full Refunds:

The following situations guarantee enrollees a full refund, regardless of class-specific refund policies. Please contact us at hello@thedandelionproject.us if you need additional help with a refund for any of these reasons:

  • Enrollees receive a full refund if they withdraw from a class or stop their ongoing class subscription within 24 hours of purchasing a class of any type.

  • Enrollees receive a full refund if the teacher cancels in advance of the class’s first meeting time.

  • In the event that a teacher misses a one-time class meeting, Enrollees may request a full refund, or wait for the teacher to reschedule the class.

  • In the event that a teacher changes the date or time of a class meeting before the class’s start date, Enrollees may request a full refund.

 

Prorated Refunds:

The following situations guarantee Enrollees a prorated refund based on the number of live meetings in your class’s section. These policies apply outside of class-specific refund policies and should be negotiated on an individual basis by emailing hello@thedandelionproject.us

  • If part of a class is rescheduled, Enrollees will receive, upon request, a prorated refund based on the number of meetings that were rescheduled and that the Enrollee did not attend.

  • If the teacher doesn’t teach the number of meetings listed, Enrollees will receive a prorated refund upon request.

  • If the teacher cancels a class in progress, Enrollees will receive a prorated refund based on the percentage of meetings the Enrollee paid for that were canceled.

 

Refunds for Curriculum and Self-Paced (pre-recorded) Classes:

Due to the digital nature of our Curriculum and Self-paced products, we do not offer any refunds, returns, or exchanges for these products.  All sales are final.  Please read the products’ descriptions and reach out with any and all questions prior to purchase.  No question is too small to ask!

 

Additional Policies

  • If the Enrollee misses a class meeting, they are not entitled to a refund. 

  • If the Enrollee has not joined the meeting 10 minutes after the class’s start time, the meeting may be cancelled, at the teacher’s discretion. This is considered a missed meeting and the Enrollee is not entitled to a refund.

Note that in the rare case an Enrollee requests an excessive number of refunds, they may be disqualified from receiving future refunds.

Never Miss a Class.

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